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Welcome to Smith Clinic |
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Online Appointment Request Frequently Asked Questions (FAQ)
Q: If I need to see my provider for something urgent or immediate, will I be able to use the online appointment request? A: No. If you have an emergency condition, call 911. If your situation is not an emergency, but is something of an urgent or immediate nature, please contact your provider by phone to make an appointment.
Marion
Delaware Q: How will you contact me to inform me of my appointment time? A: Once we receive your online appointment request, we will attempt to schedule an appointment for you in your preferred time. Then we will contact you either by phone or e-mail using the contact information you provide to let you know what time we have scheduled for you. We will contact you within two business days during the week. On holidays or weekends, we will contact you within two business days.
Q: Is the personal information I provide secure? A: Yes. The personal information you provide is encrypted by Verisign so that it cannot be read or intercepted by other people.
Q: Why do I need to enter my insurance information each time I request an appointment online? A: We ask you to provide your insurance information with each appointment you request online to make certain we have the most accurate information. Some people have frequent changes to their information, so we ask everyone to supply this each time. People who request their appointments by phone also are asked for their insurance information.
Q: What happens to my request if I make a mistake? A: If you make a mistake in one of the form's required fields, such as name or date of birth, we may not be able to process your request for an appointment. Our appointment scheduling staff will try to contact you by phone or e-mail to obtain the information needed to schedule your appointment.
Q: What if I have to cancel or reschedule an appointment I have requested online? A: If you have to cancel or reschedule an appointment you requested online, please contact your provider by phone at one of the numbers below.
Marion
Delaware Q: Can I request an appointment online if I am a new patient? A: Yes. Please bring your previous health records with you to your appointment.
Q: If my health insurance requires pre-authorization for my visit, can I request an appointment online? A: Yes. Please contact your primary care provider to ensure a referral is in place prior to your appointment.
Q: After completing my online appointment request, how soon will I learn when my appointment is scheduled? A: Our appointment scheduling staff will contact you either by phone or e-mail within two business days of receiving your request. We will receive and respond to requests during normal business hours (8 a.m. to 5 p.m.) Monday through Friday.
Q: Will I need to take anything with me when I come in for the appointment I scheduled online? Please bring your current health insurance information (and co-pay if required) or Medical Assistance card. If you take prescription medications, please bring a list of those with you as well.
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